Case Studies In Managing Key, Strategic, and Global Customers
An essential companion for any global account management course!
As businesses around the world continue to adopt strategic and global account management programs, the demand for practical learning resources has grown. Business schools, consulting firms, and organizations like the Strategic Account Management Association (SAMA) now offer courses tailored to managers in the field. Similarly, graduate and undergraduate programs increasingly include account management topics, often as part of sales management or personal selling courses.
Despite this progress, many courses lack real-world case studies to illustrate key challenges and strategies. This book fills that gap. It features a mix of comprehensive, long-form cases and brief, focused scenarios—each designed to explore specific account management issues. Some cases require in-depth preparation, while others can be used for spontaneous class discussions.
Available in both print and e-book formats, this book uses print-on-demand technology to ensure it stays current. New cases will be added periodically to provide fresh insights and keep the material relevant for today’s dynamic business environment.
Noel Capon
In his role as Chair of Wessex Press, Noel Capon brings a unique perspective as an experienced Marketing educator, researcher, author and professional, originally trained as a research chemist.
“I knew when I completed my doctorate in Chemistry that I didn’t want to be a ‘bench’ chemist.” By that time, Professor Capon was very interested in Marketing and began his career working in Marketing for Imperial Chemical Industries (ICI) in his native Britain.
Professor Capon has been a leader in Marketing ever since, applying an analytical approach to solving business problems.
That’s what led him to launch Wessex Press, Inc. (formerly Axcess Capon) almost 20 years ago.
“I knew there had to be a better way to provide high-quality textbooks, globally, at a more affordable price.”
Professor Capon previously served two terms as elected chair of the Marketing Division at Columbia Business School. He held faculty positions at UCLA (where he also was Marketing Chair) and Harvard Business School before joining Columbia in 1979.
Professor Capon teaches Marketing Strategy, and Sales and Strategic Account Management courses to MBA and EMBA students. He also has taught at many educational institutions as a visiting professor, including INSEAD (France), Hong Kong University of Science and Technology (HKUST), and the China Europe International Business School (CEIBS), Shanghai, PRC. Professor Capon is Honorary Dean, Marketing and Innovation College, Beijing, PRC.
In addition, Professor Capon contributes to Columbia Business School’s Executive Education program and has designed, directed and taught in a variety of Marketing, Sales Management, and Strategic and Global Account Management programs. He also has developed and directed customized programs for major corporations globally. Professor Capon co-founded The Chief Sales Executive Forum (2001), and is a member of the Board of Directors of the Strategic Account Management Association (SAMA).
Professor Capon has authored or co-authored more than 40 Marketing and Account Management books, including many international editions. Some books of note:
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Key Account Management and Planning, Free Press/Simon and Schuster, 2001. This was the first major book on key (strategic) account management and is known as “the bible” of key account management.
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Managing Global Accounts, Wessex Press, 2005. This is the only book to date that addresses the growing field of managing global customers.
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Managing Marketing in the 21st Century (4th edition, Wessex Press, 2016), Capon’s Marketing Framework (4th edition, Wessex Press, 2017) and Capon’s Marketing Essentials (Wessex Press, 2017), in various editions, offer a new and powerful way of approaching the Marketing discipline.
He earned his B.Sc. and Ph.D. degrees in Chemistry from University College, London University; Dip. B.A. from Manchester Business School; MBA from Harvard Business School; and Ph.D. in Marketing from Columbia Business School.
Format | ISBN | List Price | Wessex Website Price |
---|---|---|---|
Softcover (B&W) | 978-0-9833300-6-6 | $ 24.70 USD | $ 24.70 USD |
E-Book | 979-8-9910651-6-0 | N/A | $ 22.70 USD |