Frequently Asked Questions
How do I contact you?
General inquiries: contact@wessexlearning.com
E-book support: support@flickrocket.com
Please include your order number in all inquiries (for example, #1010000).
How do I access Instructor Materials?
Logged-in verified instructors can access Instructor Materials here.
If you are an instructor and would like to become verified, you can submit a verification request.
What is your return policy?
Our return policy can be found here.
How do I reset my password?
Click the "Forgot Password" link to receive a password reset email. If you don't receive the email or need additional help, contact contact@wessexlearning.com with the subject line "Password Assistance".
I placed an order. Now what?
- Check your email for an order confirmation (sent within 5 minutes). If you don't see it, email contact@wessexlearning.com with "Where is my order?" as the subject.
- Orders are processed within 72 hours and shipped Monday–Friday, 10 a.m.–4 p.m. EST from Ashland, Ohio.
- Delivery: 3–5 business days via UPS Ground (processing time not included). Delivery may vary during holidays, peak periods, or weather events.
- Track your shipment on the UPS website or by pasting your tracking number into Google.
- For transit issues, contact the carrier directly. For urgent concerns, reach out to us immediately.
How is shipping calculated?
Shipping costs are calculated using real-time UPS rates based on package weight and shipping distance from our warehouse in Ashland, Ohio (44805).
My question wasn't answered here.
Contact us at contact@wessexlearning.com.