Frequently Asked Questions

How do I contact you?

General inquiries: contact@wessexlearning.com

E-book support: support@flickrocket.com

Please include your order number in all inquiries (for example, #1010000).

How do I access Instructor Materials?

Logged-in verified instructors can access Instructor Materials here.

If you are an instructor and would like to become verified, you can submit a verification request.

What is your return policy?

Our return policy can be found here.

How do I reset my password?

Click the "Forgot Password" link to receive a password reset email. If you don't receive the email or need additional help, contact contact@wessexlearning.com with the subject line "Password Assistance".

I placed an order. Now what?

You'll receive an order confirmation email within 5 minutes. If not, email contact@wessexlearning.com with subject "Where is my order?"
Orders are processed within 24–48 hours and shipped Monday–Friday, 10 a.m.–4 p.m. EST from Ashland, Ohio.
Delivery times: 3–5 business days via UPS Ground, approximately 6 days via USPS.
Track your shipment:
- UPS: Track here (1-800-742-5877)
- USPS: Track here (1-800-275-8777)
- You can also paste your tracking number directly into Google
For issues with packages in transit, please contact the carrier directly. For urgent matters, contact us immediately.

How is shipping calculated?

Shipping costs are calculated using real-time UPS and USPS rates based on package weight and shipping distance from our warehouse in Ashland, Ohio (44805).

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